Journey support

At Clear Comparison we pride ourselves on offering the very best Customer Service. Occasionally things may go wrong, and if they do, we want to hear from you so we can have an opportunity to put things right.

In the first instance please contact us by Email, Call or Post at Customer.care@Clearcomparison.co.uk, 0333 016 5439, Haslam House 105A Chorley Old Road Bolton BL1 3AS. Please let us have your name, and full business details; including your telephone number, email address and a detailed account of your concerns and the outcome you are hoping to achieve.

Our Complaints Procedure. 

Stage 1
Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible.

Stage 2
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a Resolution Handler.

Stage 3
If the Resolution Handler is unable to resolve your complaint, you have the option to escalate your concerns to the final stage of our complaint process, a Senior Escalated Resolution Handler.

At each of the above three stages, we will endeavor to resolve your concerns within 5 working days.

If Clear or the supplier have not managed to resolve the matter within an 8 week period or you have received a dead lock letter stating there is nothing that can be done to help you, your next steps would be to contact the Ombudsman Services.

Ombudsman Services  

   Unfortunately, on some occasions you may not always get the outcome you desire. If this is the case the next step would be to contact the ombudsman services to assist all party’s to resolve the matter. This is a free service for the consumer and impartial.

Current advice from the Ombudsman Service is for suppliers to resolve matters within 8 weeks. If this time scale has passed or you have received a deadlock letter (letter or email from the supplier informing you they cant do anything to assist) you should contact the Ombudsman Services.